Privacy policy

Innovate Tours ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have.

By using our website or services, you agree to the practices described here.

We collect information you provide directly and information collected automatically when you use our services:

• Account details - name, email, company, and similar information you submit when signing up or contacting us.
• Property content - videos, photos, and listing details you upload so we can generate your tours.
• Usage data - pages visited, features used, device and browser information, and approximate location derived from IP.
• Payment information - handled by our payment processor; we do not store full card numbers.

We use your information to deliver and improve our services, including:

• Generating, hosting, and delivering your property tours.
• Communicating with you about your account, support requests, and product updates.
• Monitoring service performance, preventing abuse, and improving features.
• Complying with legal obligations.

We do not sell your personal information. We share data only in the following limited cases:

• Service providers who process data on our behalf (hosting, analytics, email delivery) under contractual confidentiality obligations.
• Legal compliance - when required by law, court order, or to protect the rights and safety of our users or the public.
• Business transfers - in connection with a merger, acquisition, or sale of assets, with notice to affected users.

We use a small number of cookies and similar technologies to keep you signed in, remember preferences, and measure how the site is used. You can disable cookies in your browser, though some features may not work as expected.

We use industry-standard safeguards to protect your information, including encryption in transit, access controls, and regular security reviews. No system is completely secure - please use strong passwords and let us know if you suspect any unauthorized access to your account.

We keep your information for as long as your account is active or as needed to provide our services. You may request deletion at any time; some records may be retained for legal, accounting, or security reasons.

Depending on where you live, you may have rights to access, correct, port, or delete your personal information, and to object to or restrict certain processing. Contact us using the details below to exercise any of these rights.

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.

We may update this policy from time to time. When we make material changes we will update the date above and, where appropriate, notify you by email or in-app message.

If you have questions about this policy or how we handle your information, reach us at john@innovatetours.com or via the contact form on this site.